How will I learn to use the software?

You can use a Demo to get familiar with the trading environment.  Make use of our live Support forum, training modules and forex experts to answer all your questions and get you up and running. We encourage you to take as much time as you need until you are comfortable on your own.

Out Trader Support Forum can also help you either in person, on the telephone or by e-mail.

What hours can I trade?

You may execute a trade 24 hours a day beginning at 17:00 hours (5 pm) on Sunday and ending at 15:00 hours (3;00 pm) on Friday. Times given are Eastern Standard Time (E.S.T) and include daylight savings time (E.D.T) when in effect.

At 15:00 (3:00pm) E.S.T each Friday, trading will be disabled until Sunday 17:00 hours (5:00pm) E.S.T.

Doe you offer wireless trading?

Yes. You can connect through your 3G enabled cellular telephone, PDA or Windows-based pocket PC.

How are currency prices determined?

Currency prices are affected by a variety of economic and political conditions, most importantly interest rates, inflation and political stability. Moreover, governments sometimes participate in the forex market to influence the value of their currencies, either by flooding the market with their domestic currency in an attempt to lower the price, or conversely buying in order to raise the price. This is known as Central Bank intervention. Any of these factors, as well as large market orders, can cause high volatility in currency prices. However, the size and volume of the forex market makes it impossible for any one entity to "drive" the market for any length of time.

Where are the prices/quotes coming from? Are they real-time?

All prices are real-time and all can be traded on. The prices in the system are submitted as orders (market, limit or stop orders) by participants and liquidity providers.